Terms and Conditions

These terms apply when you use our website, the Get started questions, our student and partner portals, and the application support services we provide. They explain what we do, what we do not do, and what we expect from you. By using our website or services you agree to these terms. If you do not agree, please do not use them.

If you are a consumer, nothing in these terms takes away your legal rights. If anything is unclear, email info@mieconnect.com.

Who we are

MIE Connect is a trading name of A H & Z Associates Limited, a private limited company registered in England and Wales with company number 08110262. Our registered office is 16 St. Clare Street, London, England, EC3N 1LQ. In these terms, "MIE Connect", "we", "us" and "our" mean A H & Z Associates Limited, and "you" means the person using our website or services.

Our Privacy Policy explains how we use your personal information, and our Cookie Policy explains how we use cookies. Our Acceptable use and AI rules form part of these terms.

Our service is free for students

We do not charge students for our service. Universities and colleges pay us a commission when a student we have helped enrols with them. This commission does not change the advice we give you, and it does not change what you pay.

You pay a university's tuition fees, application fees and deposits directly to the university, under the university's own terms. We will never ask you to pay a university's fees or deposit to us or to a personal account. If anyone asks you to do this in our name, do not pay, and email info@mieconnect.com.

What we do

We help students:

• search for courses at universities and colleges, and compare them;
• build a shortlist of up to 20 courses from their answers to our guided journey;
• get guidance from a counsellor on courses, universities and the application process;
• prepare, check and submit applications, and follow them up;
• understand offers and their conditions, and get ready to enrol;
• understand what documents a student visa application usually needs, including with personal checklists they can download.

We use reasonable care and skill in everything we do for you. We also run events with universities, and a portal for approved recruitment partners who refer students to us.

What we do not do

• We do not make admissions decisions. Universities and colleges decide whether to make you an offer, what conditions to set and whether to give you a place or a scholarship.
• We do not decide visas. Immigration authorities, such as UK Visas and Immigration, decide visa applications. Universities decide whether to issue a Confirmation of Acceptance for Studies (CAS) or a similar document.
• We cannot guarantee that you will receive an offer, a place, a scholarship, a CAS or a visa, or how long a decision will take.
• We do not give legal, financial or regulated immigration advice. Our counsellors give general guidance about studying abroad, including general information about student visas. This is not immigration advice, and our counsellors are not regulated immigration advisers. You are responsible for your own visa application and for making sure it is true and complete. If you need advice of this kind, we will suggest that you speak to a qualified and regulated adviser.

Course and university information

Our course information comes from universities' published course pages and from our own research. Each course page says where its details come from. Fees are those the university published for a particular intake or year, which the page shows, so they may have changed since. Fees are usually shown for international students for one year and may not include other costs. Visa fees and other costs we show are a guide.

Courses, entry requirements, fees, intakes and scholarships can change at any time and are decided by each university. Always check the details with the university before you make a decision or a payment. Your counsellor confirms the current details before you apply.

Where we show QS World University Rankings, we do so with permission from QS Quacquarelli Symonds and show QS's copyright notice and source with them. Rankings belong to their publishers.

Your shortlist and checklists

After you create your account, our guided journey asks you about ten questions: where and what you want to study, your latest qualification and its result, your English test, your budget, when and where you want to start, your priorities and anything a course must have. It then builds a shortlist of up to 20 courses. Your answers are saved to your account and shared with your counsellor.

Your shortlist is a set of suggestions based on your answers and the course information we hold. It is not an offer, and it does not mean a university will accept you. Your counsellor goes through it with you, and you decide what to apply for.

You can download your shortlist, a documents checklist and a visa checklist as PDF files, created from the information on your account. The checklists are a general guide, not legal or immigration advice. Universities and immigration authorities set their own requirements and can change them, so always check the current requirements with them before you apply.

Who can use our services

You must be 16 or over to use our student services. We do not knowingly accept anyone under 16.

If you are 16 or 17, you can use our website and the student portal, and the guided journey asks you for a parent's or guardian's email address. Before we submit any application for you, a parent or guardian must be involved and give their consent where it is needed. Our Safeguarding page explains how this works.

Your account

To use the student or partner portal you need an account. Accounts are provided by MIE Auth, our sign in service, which is run by MH Global Group Limited, a company in the same group as us (MH Global Group). MIE Auth has its own terms and privacy notice. You must:

• keep your sign in details private and not share your account;
• use only your own account;
• tell us straight away if you think someone else has used your account.

You are responsible for what happens in your account unless it happened because we failed to keep it secure.

Your responsibilities

Everything you give us, including the documents you upload, must be true, complete, genuine and yours to share. Tell us promptly if anything changes. Giving false or misleading information or documents can lead to an application being rejected or withdrawn, an offer being cancelled, a visa being refused, and in some cases legal action.

If we believe that information or documents are false, we may stop working on your application, withdraw it, and report it to the university concerned and, where the law requires, to the relevant authorities.

When you ask us to apply for a course, you authorise us to share your information and documents with that university and to correspond with it about your application.

Recruitment partners

Some students come to us through recruitment partners. Partners are independent businesses, not part of MIE Connect. They may have their own terms with you, and we are not responsible for services they provide themselves.

If you use the partner portal, these extra terms apply:

• We must approve your account before you can use it, and we may decline or withdraw approval.
• You must have each student's agreement before you share their information with us, and you must follow data protection law when you handle it.
• You must describe our services, universities and courses accurately, and must not promise offers, scholarships, a CAS or visas.
• You must not charge students fees in our name, or suggest that you are part of MIE Connect or one of our counsellors.
• You must follow our Acceptable use and AI rules, including the extra rules for partners.
• Any commercial arrangement between us is set out in a separate written agreement, which takes priority over these terms if they conflict.

A partner may share a referral link with you. If you create an account or enquire through it, your record is linked to that partner, who can then see your progress and help you. Our Privacy Policy explains this.

Events

You can register for our events through the student portal. Event details can change, and we or the organiser may cancel an event. We will tell you if an event you registered for changes significantly.

Acceptable use

You must use our website and services lawfully and follow our Acceptable use and AI rules. In short: do not give false documents, collect our content with automated tools, attack our systems, pretend to be one of our counsellors, or misuse other people's information.

Artificial intelligence features

When they are switched on, some features use artificial intelligence (AI), provided through Cloudflare Workers AI. AI answers can be wrong. Check important details with your counsellor or the university. A counsellor makes the decisions about your applications, not the AI. Our Acceptable use and AI page explains how these features work.

Intellectual property

We, or the people who allow us to use their material, own the rights in our website, including its design, text, graphics, logos and software. University names, logos and course descriptions belong to the universities concerned. Rankings belong to their publishers. You may view and print pages for your own personal use. You may not copy, adapt or publish our content for any other purpose without our written permission.

You keep the rights in the documents and statements you give us. You allow us to use them to provide our services to you, including sending them to the universities you apply to.

Links and third party services

Our website links to universities, WhatsApp and other organisations, and some features rely on services run by others, such as MIE Auth, Google sign in and Cloudflare's security check. We are not responsible for the content of other websites or for services we do not control, and a link does not mean we endorse them.

Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen, or if both of us knew it might happen when you started to use our services.

We are not responsible for:

• decisions made by universities, colleges, immigration authorities or other third parties;
• changes universities make to courses, fees, entry requirements or intakes;
• loss caused by information or documents you give us that are inaccurate, incomplete or not genuine;
• business losses, if you use our services for business purposes;
• delays or failures caused by events outside our reasonable control.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law, including your rights under the Consumer Rights Act 2015.

Suspending or closing accounts

You can stop using our services at any time. You can ask us to delete your account from your profile page in the student portal, or by emailing info@mieconnect.com. Our Privacy Policy explains what we keep afterwards and why.

We may suspend or close an account if we reasonably believe it has been used to break these terms, to give false information or documents, or to put other people at risk, or if the law requires it. Where it is fair and lawful to do so, we will tell you first and explain why. If we close your account, we will tell any university we applied to on your behalf where that is needed.

Changes to these terms

We may update these terms, for example when our services or the law change. The date at the top of the page shows when they were last updated. If a change significantly affects you, we will tell you before it takes effect.

Complaints

If you are unhappy with our service, please tell us. Our Complaints procedure explains how to complain, how quickly we reply and what you can do if you are still not satisfied.

Law and courts

These terms are governed by the law of England and Wales, and the courts of England and Wales can hear any dispute. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you live elsewhere, you may have rights under the law of your own country that these terms cannot take away.

Contact us

For any question about these terms, email info@mieconnect.com or write to us at our registered office.