Customer Service Practitioner
- Mode
- Blended
- Subject
- Business Studies
At a glance
Summary by AIReading the course page…
Overview
Whatever the industry, providing a high level of customer service is key. Here, you'll learn new and improve on existing skills to deliver a memorable customer service experience for clients.
Entry requirements
All apprentice applications need to go through apprenticeships@solent.ac.uk in the first instance. Applicants will be expected to provide the following documents during the onboarding process: CV Job description Maths and English certificates - GCSE/GCE/Functional Skills* Completed skills assessment (template provided by Solent's apprenticeships team) Passport/visa (showing access to public funds if non UK passport), or birth certificate Share code to show immigration status if applicable Please note: if any certificates are from outside of the UK, you will need to have a Naric Equivalency Statement alongside the certificates. * Maths and English delivery to achieve Functional Skills Level 2 can be provided for some courses and should be discussed at onboarding stage if you do not have Maths and English certificates at Grade 4/C and above. Eligibility To be eligible for an apprenticeship, you must: have a contract of employment that spans the length of the apprenticeship hold a UK passport, or if you are a non-UK national, have valid passport and Share code to demonstrate residency have lived in the UK for the past three years have access to public funds (residency status/visa status)
Fees
UK students: GBP 3,500 (total programme cost)
Start dates
2027
If you studied in United States
75 countriesSolent University has not published requirements for United States. See other levels
Plan your first year
Change the figures to your ownThe health surcharge is paid for the whole visa when you apply; one year is counted here. Figures as gov.uk showed them on 24 OCT 2026.
After your offer
Your portal tracks each stop- 1
Your offer
The university sends a conditional or unconditional offer. We follow it until every condition is met.
- 2
Accept and pay the deposit
You accept the offer and pay any deposit the university asks for, by its deadline.
- 3
Your CAS
The university issues your Confirmation of Acceptance for Studies, the number your visa application needs. We help you get it.
- 4
Your Student visa
You apply with your CAS and show GBP 14,039 for your first year: tuition plus living costs. We help you prepare the documents.